FAQ

Frequently Asked Questions

Specific to Silver Sands

Check-In Time  3:00 PM
Check-Out Time 12:00 Noon
Office Hours
Monday-Friday 8:00 am to 4:00 pm
Saturday 9:00 am to 12:00 noon
Sunday Closed
Special holiday hour information will be posted at the office

Office Numbers
Office Number              (345) 949-3343*
Fax Number                  (345) 949-1223*
Emergency ONLY        Check with the office upon arrival
*(345) is the area code if you are calling from the US. Dial 1 (345) and the number in Cayman.

Deposits
Reservations confirmed upon receipt of three-nights deposit.
Deposits due:       14 days from date of booking
Reservations canceled without notice after deposit deadline

Cancellation Policy for refund of deposit
High Season:    6 weeks prior to arrival date.
Low Season:     3 weeks prior to arrival date.

Minimum Night Requirement
High season:    7 night minimum
Low season:     3 night minimum

Credit Cards
Silver Sands accepts MasterCard and VISA. Major credit cards are accepted throughout the island.

Silver Sands Address and Location

2131 West Bay Road P.O. Box 752 WB
West Bay Grand Cayman KY1-1303
Cayman Islands, British West Indies Cayman Islands, British West Indies

We are on the northern end of Seven Mile Beach, approx. 8 miles from the center of George Town.

Directions from the Airport
Owen Roberts International Airport (GCM) on Grand Cayman Island
Silver Sands is approximately a 15 minute drive from the airport.
DRIVE ON THE LEFT!
· Leave Airport on Owen Roberts Drive
· Turn Right at the mini roundabout by the Post Office
· At the end of the road, turn Left at the roundabout
· At the large roundabout, take the third exit, signposted to West Bay/Seven Mile Beach
· Stay on this By-pass which becomes a 4-lane highway after Camana Bay
· After several miles and further roundabouts, the By-pass climbs over a bridge and drops to another roundabout
· Take the first exit onto West Bay Road and Silver Sands is approximately one mile on your left.

Non-Smoking
All Silver Sands units are non-smoking.  Smoking is allowed outdoors, but not inside the units.  If you smoke at the pool or on the beach, please dispose of your cigarette or cigar stubs in the garbage facility at the gazebo.

Pets
Rental guests are not allowed to bring pets onto the property.

Cribs and High Chairs
The front office can provide cribs and high chairs upon request. This is best done when making your reservation as we have only a limited supply.

Gratuities
Rental guests pay a 6% gratuity tax on the total rental rate to cover tips and gratuities for the staff. If you are particularly pleased with a service or housekeeper and would like to reward them, it is acceptable to do so upon departure either personally or through the front office.

Maid Service
Maid service is provided 3 times weekly, Monday, Wednesday and Friday. Fresh beach towels are available daily from the laundry attendant or office staff.

Laundry Facilities
Most rental units do not have washers and dryers. However, 24-hour laundry facilities are available on the property. Tokens for the laundry machines may be purchased in the office during office hours.

Beach Towels
Beach towels are provided with maid service and can be exchanged for fresh towels with the laundry attendant. Towels are complimentary to our guests.

Banking
Cayman National Bank is located approx. 3/4 miles away at Centennial Towers in West Bay. This is a full service bank and a 24-hour ATM. There is also an ATM machine available at the grocery store 1/4 mile away. Bank hours are Monday – Friday 10:00 AM to 6:00 PM and Saturday 9:00 AM to 1:00 PM.

Business Center
Silver Sands does not have a business center. However, if your needs are immediate and limited, please check with the front desk for assistance. There is a fax and copy machine available in the office at a per page charge.

Internet Wireless Connection
Silver Sands provides free wireless Internet throughout the property to our guests.

Concierge Desk
We do not have an official concierge desk, but our office staff will be happy to help you with rental cars, island tours, boat trips, fishing excursions, restaurant reservations and just about anything else you may need.

BBQ Grills
BBQ grills are available at the beachside gazebo and throughout the property. They are free of charge to our guests. Don’t forget to buy charcoal!

Supermarkets
A large grocery store is about 1/4 mile north of Silver Sands. Please remember that most public stores, including supermarkets, are closed on Sundays and some holidays.

Tennis
Our property has 2 turf-surfaced tennis courts located at the roadside behind Building H. We ask that you use the sign-up sheets located outside the office. It allows for one hour of play per unit unless no one else has signed up. Please check with the office for details.

Telephones
Local Calls: complimentary
Local Mobile Calls: complimentary
Condo-to-condo: complimentary
Each unit has a direct dial telephone and phone number. Please contact the office at 1 (345) 949-3343 (from overseas) if you would like to know the phone number of your unit so that you can be reached while on vacation.

Hurricanes

We have a Worry Free Hurricane Cancellation Policy outlined below.

Silver Sands Condominiums WORRY FREE Hurricane Cancellation Policy
Rental Guests:
If the Cayman Islands Government has issued a hurricane evacuation and you decide to leave Silver Sands before the end of your reserved time, you will be charged only for the nights you have stayed.

If a hurricane hits Grand Cayman Island and you become stranded at Silver Sands because flights have been canceled, your first overstay night will be FREE. For each additional night, you will be charged a nominal fee of US $150/night for a maximum of 2 additional nights. It is expected that you will depart on the first available flight.

Cancellation prior to Arrival:
In the event that your flight to Grand Cayman has been canceled due to a Government issued hurricane warning, you will be given a voucher for your deposit good for one year. If a hurricane is anticipated to hit Grand Cayman within 24 hours of your visit, you may cancel your reservation and will be given a voucher for your deposit good for one year.

Rescheduling:
If you choose to arrive after a hurricane has passed, and you request a shortened visit from your original reserved time, you will be charged only for the actual nights stayed at Silver Sands.

About the Cayman Islands in General

Time Zone
The USA enjoys Daylight Savings Time, but the Cayman Islands, being nearer to the equator, has fairly equal periods of day and night year round. There’s really only about an hour’s difference in daylight between June 20th and December 20th.Therefore, Cayman has the same time all year, -5 hours Coordinated Universal time (UTC).

This means the Islands share Eastern Standard Time (EST= -5 UTC) with Miami and New York from November through April. When the USA switches to Daylight Savings Time in April, Cayman then shares Central Daylight Time (CDT= -5 UTC) with Chicago and Houston.

Passports
To enter the Cayman Islands, Passports are required of U.S., British, Commonwealth, and all other foreign Nationals.

Canadian citizens are not required to carry passports. All they need is proof of citizenship – voter’s registration, birth certificate, citizenship card – and a return ticket.

Air Travel to the Cayman Islands

Air Travel to and from Grand Cayman is readily available via the Owen Roberts International Airport (GCM).

In addition to Cayman Airways, many major American carriers have direct daily or weekly flights to Grand Cayman, including American Airlines, United, Delta, US Air and Jet Blue, from cities like New York, Chicago, Tampa, Atlanta, Boston, Houston, Charlotte, Ft. Lauderdale, Miami and Newark.

From Europe, British Airways is the only direct service to Grand Cayman, stopping briefly en route in the Bahamas.

Climate
The Cayman Islands enjoy a perfect tropical climate with an average year-round temperature of 84 degrees during the summer and 75 degrees during the winter. The ocean temperature ranges from 75 to 85 degrees.

Currency Exchange and Money Matters
There is no need for visitors to exchange their US dollars into local currency. The U.S. dollar is widely accepted in the Cayman Islands. If US currency is used for payment, change will likely be given in CI$. All cash registers are programmed to make the conversion automatically. Banks do NOT give a better exchange rate! In general, a U.S. $ = CI .80 and a CI $ = $1.25 U.S. Cayman currency is similar to the U.S. and consists of 1 cent, 5 cent, 10 cent, and 25 cent coins. Paper currency is in the form of $1 (blue), $5 (green), 25$ (brown), $50 (blue), and $100 (orange) bills.

Canadian dollars, Euros and pounds sterling can be exchanged for CI dollars at local banks.

In addition, Automatic Teller Machines accepting VISA and MasterCard with Cirrus affiliation are located at Cayman National Bank and other banks and at Owen Roberts International Airport as well as a few other locations such as the grocery stores.

Electricity
The Cayman Islands electricity is the same as the U.S. which is 110 volts, 60 cycles. Visitors from countries other than U.S. may need to use adapters.

Attire
In consideration of the laws of the Cayman Islands, nude sunbathing is strictly prohibited anywhere in the Cayman Islands.

Holidays
The Cayman Islands observes several annual Public Holidays.
Please note that most stores are closed on Sundays, Christmas and Easter, so plan ahead for shopping. Most stores are open from 9 AM to 5 PM on the other Public Holidays.

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